Corporate headquarters

Genetec Inc.

2280 Alfred-Nobel Blvd.
Montreal, Quebec, Canada
H4S 2A4

Toll Free: 1.866.684.8006
Canada & USA: +1 514.332.4000

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Technical Assistance Center

If you are experiencing an outage with one of our Cloud products or services, please refer to our Status page. Otherwise, please fill out this form so that we can investigate the issue.

Genetec Certified Professionals have access to phone support from the Genetec Technical Assistance Center:


Monday to Friday 8:00am - 8:00pm EST (GMT-5)

Toll: +1 514 856 7100

Toll free: 1 866 338 2988 (Canada & USA)

Toll free: +52 (55) 4170 3538 (Mexico)1

1Spanish support available from 9:00am - 5:00pm EST (GMT-5)

Europe & Middle East

Monday to Friday 8:00am - 8:00pm CET (GMT+1)

Toll: +33 1 44 69 35 73

Toll free*:

* An international calling fee might be incurred if the call is placed from a cellphone/mobile line. Please consult your service provider to validate if this fee will apply.

For emergencies outside of the above hours, users can access the GTAC Crisis Response Center for critical situations or cybersecurity incidents.

Communicate with us securely

If you’re communicating with us by email, please download our PKI certificates to ensure secure communications.

Genetec PKI will allow you to communicate with us using S/MIME to ensure the integrity of emails we send you (email signature) and protecting the content of emails you send us (end-to-end encryption). You can install the certificates on your workstation for your own use, or deploy them across your domain. Should you require assistance, please speak to your IT administrator.

Download our security certificates (.p7b)
Download our security certificates (.cer)

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Global Offices

Asia Pacific

Genetec Asia Pacific
230 Victoria Street
Bugis Junction Towers
Singapore 188024

+65 6334 7585


Genetec Brazil
Avenida Paulista, 
2439 cj. 92 – 9º andar
Edificio Eloy Chaves
CEP: 01.311-936 – Bela Vista
São Paulo – SP

+ 55 11 3504 9450

Downtown Montreal

Genetec Montréal centre-ville
630, Sherbrooke Street West
Suite 1000
Montreal, Québec Canada
H3A 1E4


Genetec Middle East and Africa
Dubai Airport Free Zone
West Wing 5, Block A, Office 401
Dubai, United Arab Emirates

+971 4 2555 150


Genetec Europe
6 Rue Daru
75008 Paris

+33 (0) 1 44 69 59 00


Genetec Germany
Exupéry 10 Business Center GmbH
60549 Frankfurt am Main

+49 695 06028 255


Genetec India
91springboard, 3rd floor, Cabin 3.6,
#175 & #176, Dollars Colony, Phase 4,
JP Nagar, Bannerghatta Main Road,
Bengaluru, Karnataka 560076,


Genetec Japan
SKI Nishi Shinjuku Building 7F
3-1-2 Nishi Shinjuku
Tokyo 160-0023

+81 3-4520-5707


Genetec Mexico
Oxford 30
Juarez, Cuauhtemoc 
06600 Mexico City

+52 (55) 8880 6587

City of Québec

Genetec Québec
305 boulevard Charest E.
Suite 301
Québec, QC G1K 3H3

Sherbrooke City

Genetec Sherbrooke
268 rue Aberdeen, 4th floor
Sherbrooke, Quebec, Canada
J1H 1W5


Genetec Spain
Calle Velazquez 157
Business Center Ibercenter
Madrid 28002

+34 (0)91 52 45 770

United Kingdom

Genetec UK
90 Basinghall St
4th & 5th floor
London, EC2V 5AY

+44 20 3795 5718

United States

Genetec Training Center
300 Harmon Meadow Blvd
Suite # 407
Secaucus, NJ 07094