See your city through a shared lens

An effective public safety strategy is more than reacting to a situation in progress. A better approach is one that fosters inter-agency collaboration and privacy protection, relies on a consolidated view of ongoing operations, and lets you analyze data for insights on how to improve your strategy.

Genetec Citigraf™ is a decision support system that unifies public safety operations across city departments, disseminates timely information, and provides greater situational awareness.

Public safety needs are evolving

A unified approach to public safety

To be effective, more collaboration and connectivity needed between agencies, cities and the private sector

Being ready before a situation occurs

Using technology to shift from reactive to proactive planning, readiness, and response

Making sense of new data

Need for greater intelligence from a growing number of data sources and technologies

Derive insights from the systems in place

Analysis tools are required to improve planning and optimize resource management

Build a deeper, data-driven understanding of what’s happening in your city with Genetec Citigraf.

"Since rolling out Genetec Citigraf, response times from dispatch to ‘on-scene’ arrival time, have been reduced by 39% and 24% respectively, in our two most at-risk districts. Shootings are down 22% in these districts compared to 2016, and the technology and process will be expanding to more districts. Citigraf is now deployed in our Strategic Decision Support Centers, located in each corresponding police district facilities, and has helped us send a strong message to the community that crime and gun violence get a swift response.”


Jonathan Lewin, Chief of Technical Services for the Chicago Police Department, City of Chicago

Citigraf delivers a common operating picture for all your city’s agencies and departments

Public safety is enhanced when city departments work together with the same information. This is why cities of all sizes have started building Strategic Decision Support Centers (SDSCs) using Citigraf. The decision support system consolidates data from a multitude of sensors and provides a dynamic, unified view to all dispatchers and responders so they can take insight-driven decisions during a mission.

A common operating picture for all your city’s departments

Learn how cities use Citigraf to create Strategic Decision Support Centers

Empower your responders throughout the entire mission

Empower your responders throughout the entire mission


From a unified tactical and security operations system perspective, Citigraf lets you tap into multiple data sources available to your department to gather intelligence for a comprehensive macro understanding of situations.


Citigraf provides a common operating picture that increases situational awareness and allows responders to better coordinate.


Using the Citigraf correlation engine, derive intelligence from trends and correlated historical and live data to have better control over situations-in-progress.


Measure the effectiveness of campaigns with Citigraf Insights, to enhance the training of frontline employees, optimize strategies and be better prepared.

A complete portfolio that facilitates awareness and action

Citigraf delivers the tools that your departments need to understand and visualize situations in progress no matter their location, and take action based on accurate situational awareness. The outcomes? Improved response efficiency, better problem solving, and smarter decisions.

Citigraf Command

Citigraf Command

See the big picture from your operations center

Citigraf Auto

Citigraf Auto

Access the same information from in-vehicle terminals

Citigraf Mobile

Citigraf Mobile

Exchange relevant information with field personnel

Citigraf Insights

Citigraf Insights

Detect and understand incident trends and risks



Focus on public safety, without having to compromise public privacy

Correlation connects you to the big picture

Based on time and location, the correlation engine detects relevant information from multiple sources.

Your system instantly notifies you with alerts that require your immediate attention.

By joining the Citigraf Grid, neighboring cities can exchange critical information such as disaster recovery, ALPR, correlation and advanced search.

Genetec Citigraf

Contact us

Take the first step to a proactive public safety approach. Fill in the form below to get more information about Genetec Citigraf.