Empower your organization with collaborative decision-making

Genetec Mission ControlTM is a collaborative decision management system that provides organizations with new levels of situational intelligence, visualization, and complete incident management capabilities. It allows security personnel to make the right decision when faced with routine tasks or unanticipated situations by ensuring a timely flow of information.

Mission Control empowers organizations to move beyond simple event and alarm management by collecting and qualifying data from thousands of sensors and security devices, spotting the most complex situations and incidents, and guiding security teams in their response following organization-specific processes and compliancy requirements.

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Make Sense of Complexity

rules engine correlates data for operational awareness

Situational Intelligence for a Meaningful Picture

Traditional security systems report events and alarms. While these systems let operators react to presented situations, this approach provides operators with an incomplete picture of the operational environment and leaves organizations exposed. There is a better way. You can have greater situational intelligence by using a platform that properly assesses situations, qualifies a variety of incoming sensor data, and translates that data into incidents that expose the true nature of a situation or a threat. With greater situational intelligence, this approach allows security personnel to fully understand and appreciate a situation as it eliminates guesswork from the equation.

incident response guidance for SOC operators

Guiding Response to Better Manage a Situation

Whether faced with a routine task or an unanticipated threat, lack of information, human emotions, and stress levels can quickly take hold of a responder and impact their decision-making process. Between scanning multiple security applications, coordinating actions with superiors and team members, and sifting through complex paper procedures, operators can quickly feel overwhelmed. Security systems should be more than notification tools; they should help personnel feel in control of situations by guiding operators through the entire lifecycle of an incident, from trigger to resolution.

map-based common operating picture

Visualization for Greater Simplicity and Awareness

Simplicity and ease-of-use are easily lost when organizations expand their systems, consolidate multiple security applications, and connect to thousands of sensors and security devices. Monitoring complex or multi-site security environments with outdated methods, including a list of events and alarms, can be a losing proposition. A single application for monitoring both real-time events and situations, coupled with command and control and incident management through dynamic maps, is changing the game. This intuitive approach removes the complexity from incident management by presenting information more intuitively and visually so that operators can quickly take action.


Proactive Planning and Preparation

Proactive Planning and Preparation

Mission Control prepares organizations to address common incidents or threats by allowing you to define your response management strategy and contingency plans in advance. Based on your operational environment, you create incident categories, the multi-layered rules that trigger them, and the automated system response. With automated workflows assigned to incidents, every step of the response is clearly accounted for, from incident dispatch to the team all the way to the standard operating procedures (SOP) to be followed. With a powerful collaborative decision management system as your foundation, you can migrate away from paper-driven processes, assure compliance with internal and external processes, and meet your organization objectives.

Unified Monitoring

Unified Monitoring, Command, and Control

Mission Control allows you to monitor the entirety of your organization through a single pane of glass that brings together all your security applications, including access control, video, ALPR, intrusion, and communications. This is aided by a map-driven monitoring approach that offers you more intuitive visualization and leads to greater awareness and understanding of complex situations. More importantly, Mission Control defines a clear path for evolving beyond monitoring traditional events and alarms. By monitoring incidents that are multi-faceted situations triggered by combinations of events and alarms over time, you free yourself up to address what actually matters and become more efficient over time.

Responding with Confidence

Armed with greater situational intelligence when an incident occurs, security and operational staff can respond with confidence. And, with a collaborative decision management system like Mission Control at their disposal, they are guided through the response process every step of the way. Responders are given clear SOPs to follow based on your organizational processes and are directed when to collaborate with their colleagues and with external stakeholders. And, in strong support of your personnel, Mission Control workflows dynamically alter the state of the security platform, activating threat levels, locking doors, and triggering video recording as needed to guarantee both a comprehensive response to any incident and powerful auditing capabilities.

Read more about Mission Control on our resource hub.

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You manage the entire lifecycle of an incident

From monitoring incoming sensor data and detecting incidents through to resolution, Mission Control manages the entire lifecycle of an incident. This offers organizations the flexibility to define incident types and categories to match their operational environment.

Learn more about the benefits and key features of Genetec Mission Control

Core Components

Situational intelligence

Leverages GIS engines and multi-layered graphics to provide interactive map-based views and visual reports.

Rules engine

Analyzes thousands of sensors and devices, every second, providing the business logic for automated incident creation and procedures.

Dynamic standard operating procedures

Guides the operator through each step, on screen and in real-time, based on simple questions. Each incident is handled based on real-world conditions.

Collaborative incidents

Includes supervisors, colleagues, and external teams to coordinate large-scale incidents and provide live updates to all stakeholders.

Reporting & Audits

Generates comprehensive reports and individual incident management audits for alignment with regulatory compliance and forensic investigations.

Operator Performance

Provides supervisors with the tools to both set and monitor incident response performance in line with organizational objectives.

User profiles

Directs incident routing based on operator experience, schedules, and other attributes for contextual and skill-based task assignment.

Workflow engine

Automates operator tasks with custom rules for reduced overhead and faster incident resolution times.

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