Get more from your security investment

Genetec Advantage™ is a comprehensive software maintenance package that progressively grows the value of your security system and allows you to focus on your operations.

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Program benefits

Software upgrades

Genetec Advantage gives you access to major and minor releases as well as all software updates as soon as they become available.

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Premium support

Complementing the support and services provided by system integrators, Genetec Advantage gives you or your system integrator direct access to “Live Assistance” via Genetec Technical Support.

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Additional benefits*

System Availability Monitoring

Get a centralized view of the overall performance of your system with the System Availability Monitor.

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Additional benefits*

Some customers with bigger deployments may require extra support and services. Get access to additional complementary Genetec Advantage benefits as your deployment scales across your organization.

*Optional benefits, depending on the size of the deployment and Security Center version used

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Get all the details in our brochure

"A successful project execution is measured by the quality of ongoing support, efficient and swift resolution. My team at EssentialCom and I are very impressed by the extraordinary performance of the entire Genetec team, particularly with the technical support experts and customer service departments."


Eli Hezi, Principal, EssentialCom, LLC

How you get more

Genetec Advantage

Buying one of our products? Great! Have a look at what is included with Genetec Assurance, your out of the box support and services package. If you want to get more, check out the benefits of Genetec Advantage below.

 Genetec AssuranceGenetec Advantage
Cost Included Based on deployment scale
Duration Until version end-of-life 1-5 years
Online self-help tools
Online support case management
General technical assistance
Real-time support Deployment assistance for the first 90 days
Advanced troubleshooting Deployment assistance for the first 90 days
Collaborative support model*  
Comprehensive service levels  
Software warranty updates Available within the first year of release
Software releases and hotfixes  
System availability monitor  
Optional advanced support   24/7 Support**/Client Care**
Access to Professional Services   Field Engineering**/Deployment Project Management**
Up to: 40 hours technical consultation included
Enhanced features   Up to: 100 TB of Genetec Cloud Storage**
* Knowledgeable interactive transfers from front-line technicians to product support specialists as needed to streamline case resolution.
** Optional with Genetec™ Advantage.

To purchase Genetec Advantage, please contact your system integrator

We’ve got you covered – get Genetec Advantage

Fill-out the form below to get in touch with a member of the Advantage team. We’ll be able to answer any questions you might have.