Cybersecurity Response Center

Our customers' security and safety are a priority. We are committed to creating secure solutions from the ground up and have practices in place to help identify and mitigate risk. As technology evolves, our strategy is to follow industry and IT best practices so that we can proactively prepare for, or quickly respond to, new security challenges when they arise.

At Genetec, we are committed to developing resources and providing support to help you strengthen your cybersecurity practices.  On this page you can access our hardening guides, report a security vulnerability 24/7, and read our most recent cybersecurity updates and articles.

Click here to access our latest updates and alerts.

Report a security vulnerability

The Genetec Cybersecurity Response Center investigates all reports of security vulnerabilities affecting Genetec products and services. If you are a security researcher, partner or end user and believe you have found a Genetec security vulnerability, we would like to work with you to have it investigated and remediated.

Please collect as much of the below information as possible and submit it to This information will help us to better understand the nature and scope of the possible issue.

  • Type of issue (buffer overflow, SQL injection, cross-site scripting, etc.)
  • Product and/or version, cloud service, or Genetec web URL that contains the bug
  • Any special configuration required to reproduce the issue
  • Step-by-step instructions to reproduce the issue on a fresh install
  • Proof-of-concept or exploit code
  • Impact of the issue, including how an attacker could exploit the issue

You should receive a response within one business day. If for some reason you do not, please follow up with us to ensure we received your original message.

GTAC Crisis Response Center

24/7 CoverageThe GTAC Crisis Response Center is available 24 hours a day, and 7 days a week to offer you emergency support by email, phone, and even on-site at your facility. We have engineers, as well as partners, specialized in rapid response to support you in situations such as catastrophic system failure or cyber-attack. To add the 24/7 support option to your system, please contact Inside Sales.

Emergency 24/7 support access

Our 24/7 coverage is automatically available to all systems enrolled in the Genetec Advantage program. Call us at +1 514.856.7100 and have your Advantage contract number and Certification number ready or log into the Genetec Portal to submit a ticket.

If you are in an urgent situation and do not have Genetec Advantage we suggest reaching out to your integrator directly or filling out this form. We will respond to your request within the standard response SLA according to your system coverage.

Learn more about Genetec Lifecycle Management and our Genetec Advantage program.

Hardening Guides

Note: To access the following security document, you must be a Security Center user with the appropriate credentials to log into the Genetec Portal.  If you do not have access credentials, please contact

Download Hardening Guides
Omnicast 4.x - Download
Security Center 5.4 - Download
Security Center 5.5 - Download
Security Center 5.6 - Download
Security Center 5.7 - Download
Security Center 5.8 - Download
Security Center 5.9 - Download

Security bulletins

Browse all advisories